Terms of Service

The following terms (the “Terms”) apply to the access and use of the website, mobile applications, and all related services (collectively, the "Services") provided by xlr8well, a company registered in Dubai, United Arab Emirates, with its registered office at 702 Yes Business Tower, Al Barsha 1, Dubai, UAE ("xlr8well," "we," "us," "our"). These Terms govern the use of the Services by all natural and legal persons (“User,” “Users,” or “you/your”).

This document is an electronic record and, being generated by a computer system, does not require any physical or digital signatures. Please read these Terms carefully, as they form the entire legally binding agreement between you and xlr8well. If you do not accept these Terms in their entirety, you must not access or use our Services.

1. Acceptance of the Terms of Service

By accessing our website, downloading our mobile application, registering for an account, purchasing services, or clicking a button or taking a similar action to signify your affirmative acceptance of these Terms, you hereby represent and warrant that:

• You have read, understood, and agree to be bound by these Terms and any future updates, as published from time to time on our website and mobile application.
• You are of sound mind and at least 18 years of age, or the legal age of majority in your jurisdiction, to form a binding contract with us. If you are under the age of 18, you must have the permission and supervision of your parent or legal guardian to use the Services, and your guardian agrees to be bound by these Terms on your behalf.
• We have not previously disabled your account for any violation of our policies or applicable law.

2. Description of Services & Important Medical Disclaimer

xlr8well provides a comprehensive suite of at-home health and wellness services, including but not limited to, at-home medical diagnostics, personalized health dashboards, custom test builders, AI-powered provider matching, secure appointment booking, and corporate wellness solutions. Any data, information, or content you upload or that is generated through your use of the Services is hereinafter referred to as "Content".

We reserve the right to interrupt, modify, or discontinue any or all Services, or features thereof, at any time without prior notice.

3. Service Fees

Registering an account on our platform may be free of charge. However, many of our Services, including but not limited to diagnostic tests, consultations, and subscription plans, are chargeable. You agree to pay all applicable fees for the services you purchase. We reserve the right to change our fees or introduce new charges at any time, with notice provided to you through the platform or via email.

4. Accounts, Passwords, and Security

To access most features of our Services, you must register for an account (“Account”). You represent and warrant that all information you submit during registration is truthful, accurate, and complete, and you will maintain the accuracy of such information. You are solely responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify xlr8well of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security. xlr8well cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

5. Permitted Use and Restrictions

a) Permitted Use:

You must follow any and all guidelines or policies associated with the use of the Services. You may view and use the material available on the Services for your personal, non-commercial use only.

b) Restricted Uses and Prohibited Conduct:

You agree not to misuse the Services or help anyone else to do so. You must not, under any circumstances, perform any of the following actions:

• Impersonate others, provide inaccurate information, or create an account for someone else without their express permission.
• Publish, post, or transmit any Content that is political, racist, defamatory, obscene, harassing, abusive, or otherwise objectionable or unlawful.
• Attempt to buy, sell, or transfer any aspect of your Account (including your username).
• Use the Services for any commercial purpose, including but not limited to republishing, selling, renting, or sub-licensing any material from the Services without our prior written consent.
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others.
• Use the Services in any way that causes, or may cause, damage to the platform or impairment of its availability or accessibility.
• Use our Services to copy, store, host, transmit, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, or other malicious computer software.
• Conduct any systematic or automated data collection activities (including scraping, data mining, data extraction, and data harvesting) on or in relation to our Services without our express written consent.

We reserve the right to restrict access to areas of our Services, or indeed our entire platform, at our discretion.

6. AI-Powered Tools

Our Services may include AI-powered tools for provider matching, data summarization, and other wellness insights.

No Medical Advice:

These tools provide suggestions and information based on the data you provide. They are not a substitute for professional medical or diagnostic judgment and do not provide medical advice.

User Responsibility:

The final decision to engage a healthcare provider or act on any information rests solely with you. The accuracy of AI recommendations is heavily dependent on the quality of the data you input.

Prohibited Use:

You must not attempt to evade our security measures or use the AI tools to generate harmful, abusive, or illegal content. If our systems detect such activity, your account may be suspended or terminated.

7. User-Generated Content and Feedback

You are solely responsible for the Content you create, upload, or post to the Services. By providing feedback, reviews, or other Content, you agree that it will be honest and accurate. You grant xlr8well a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, and display your Content in connection with providing and improving the Services. You still own your Content, and this license does not take away your rights to it.

8. Intellectual Property Rights

The Services and all materials therein, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, and copyrights (the "Intellectual Property"), are the exclusive property of xlr8well and its licensors. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights.

9. Third-Party Links & Services

The Services may contain links to third-party websites, services, or advertisements that are not owned or controlled by xlr8well. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access a third-party website from the Services, you do so at your own risk, and you understand that these Terms and our Privacy Policy do not apply to your use of such sites.

10. Termination and Suspension

We may permanently or temporarily terminate or suspend your access to the Services without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms. Upon termination for any reason, you continue to be bound by these Terms.

11. Disclaimers of Warranties and Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• THE SERVICES AND ALL MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.
• WITHOUT LIMITING THE FOREGOING, XLR8WELL MAKES NO WARRANTY THAT (I) THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (II) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE EFFECTIVE, ACCURATE, OR RELIABLE; OR (III) ANY ERRORS OR DEFECTS IN THE SERVICES WILL BE CORRECTED.
• XLR8WELL AND ITS DIRECTORS, EMPLOYEES, PARTNERS, OR AGENTS WILL HAVE NO LIABILITY RELATED TO USER CONTENT ARISING UNDER INTELLECTUAL PROPERTY RIGHTS, LIBEL, PRIVACY, PUBLICITY, OBSCENITY, OR OTHER LAWS. WE ALSO DISCLAIM ALL LIABILITY WITH RESPECT TO THE MISUSE, LOSS, MODIFICATION, OR UNAVAILABILITY OF ANY USER CONTENT.
• IN NO EVENT SHALL XLR8WELL BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

12. Indemnification

You agree to defend, indemnify, and hold harmless xlr8well, its affiliates, and their respective officers, directors, employees, and agents (the “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.

13. Governing Law and Dispute Resolution

Governing Law:

These Terms and any dispute arising from them shall be governed by and construed in accordance with the federal laws of the United Arab Emirates as applied in the Emirate of Dubai.

Dispute Resolution:

In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve it amicably through good-faith negotiations for a period of thirty (30) days. If the dispute is not resolved amicably within this period, it shall be referred to and finally resolved by binding arbitration under the Arbitration Rules of the Dubai International Arbitration Centre (DIAC), which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai, UAE. The language of the arbitration shall be English.

14. Miscellaneous

Severability:

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver:

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Entire Agreement:

These Terms constitute the entire agreement between you and xlr8well regarding our Services and supersede and replace any prior agreements we might have had between us regarding the Services.

Notices:

We may provide notices to you via the email address associated with your Account or through postings on the Services. To give us notice, you must use the contact information provided below.

15. Grievance Redressal / Complaints

In the event you have any grievance or complaint regarding these Terms, our Privacy Policy, or any aspect of the Services, please contact our designated representative at:

Email: legal@xlr8well.com
Subject: Grievance

16. Contact Us

If you have any questions about these Terms, please contact us: